Privacy Policy

Last updated: October 16, 2024

1. Introduction

The Butterfly Agents mobile application ("App") is operated by The Butterfly Button team ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect your information when you use our App, which provides notification services and chat access for pre-registered professionals who support domestic violence victims through The Butterfly Button service.

2. Information We Collect

Phone Number: We collect your phone number for authentication purposes and to verify that you are a pre-registered professional authorized to use this service.

SMS Verification: We use SMS codes sent to your phone number to verify your identity during login.

Device Information: We may collect basic device information necessary for push notifications and app functionality.

Usage Data: We collect minimal usage data necessary to provide notifications and facilitate access to live chat sessions.

3. How We Use Your Information

We use your information solely for the following purposes:

• Authenticating your identity as a pre-registered professional
• Sending you notifications about incoming chat requests from domestic violence victims
• Providing secure access to chat sessions through our webview interface
• Ensuring the security and proper functioning of our service

4. Information Sharing

We do not sell, trade, or share your personal information with third parties for commercial purposes.

We may share information only in the following limited circumstances:

• When required by law or legal process
• To protect the safety of domestic violence victims or prevent imminent harm
• With service providers who help us operate the App under strict confidentiality agreements

5. Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. All communications within the App are secured, and we follow industry best practices for data protection.

6. Data Retention

We retain your information only for as long as necessary to provide our services and comply with legal obligations. If you are no longer a pre-registered professional, your data will be securely deleted.

7. Your Rights

You have the right to:

• Access the information we have about you
• Request correction of inaccurate information
• Request deletion of your information when you are no longer a registered professional
• Withdraw consent for non-essential data processing

8. Children's Privacy

This App is intended for use by professional adults only. We do not knowingly collect information from children under 18 years of age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of any material changes through the App or via email.

10. International Data Transfers

Your information may be stored and processed in countries other than your own. We ensure appropriate safeguards are in place for any international data transfers.