Terms of Use

Last updated: October 16, 2024

1. Acceptance of Terms

By downloading, installing, logging into, or using the Butterfly Agents mobile application ("App"), you agree to be bound by these Terms of Use ("Terms") and our Privacy Policy. Your continued use of the App, including each time you log in with your phone number and SMS verification, constitutes your ongoing acceptance of these Terms and any updates to them. If you do not agree to these Terms, do not use the App.

2. Eligibility and Access

To use this App, you must:

• Be a pre-registered professional in our system
• Have completed any required training or certification
• Provide accurate phone number information for authentication
• Be at least 18 years of age
• Agree to maintain the confidentiality and security standards required for this service

3. Description of Service

The Butterfly Agents App provides:

• Push notifications when domestic violence victims request support through The Butterfly Button service
• Secure access to live chat sessions through an integrated webview
• Authentication services to verify your identity as an authorized professional

4. User Responsibilities

As a user of this App, you agree to:

• Respond to notifications promptly when available
• Maintain professional standards in all interactions with victims
• Protect the confidentiality of all communications and victim information
• Use the App only for its intended purpose of providing support to domestic violence victims
• Report any technical issues or security concerns immediately
• Keep your contact information current and accurate

5. Prohibited Conduct

You agree not to:

• Share your login credentials with unauthorized persons
• Use the App for any purpose other than providing authorized support services
• Attempt to access accounts or data belonging to other users
• Interfere with or disrupt the operation of the App
• Share, record, or distribute any communications from victims without explicit consent
• Use the App in any way that could compromise victim safety or confidentiality

6. Privacy and Confidentiality

You acknowledge that:

• All communications through the App involve highly sensitive information
• Victim safety and privacy are paramount
• You are bound by professional confidentiality standards
• Any breach of confidentiality may result in immediate termination of access

7. Termination

We reserve the right to suspend or terminate your access to the App at any time if:

• You violate these Terms of Use
• You are no longer a pre-registered professional
• Your professional status or certification changes
• We determine that termination is necessary to protect victim safety

8. Disclaimer of Warranties

The App is provided "as is" without warranties of any kind. While we strive to maintain reliable service, we cannot guarantee uninterrupted access or error-free operation.

9. Limitation of Liability

To the fullest extent permitted by law, The Butterfly Button team shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the App.

10. Technical Requirements

You are responsible for ensuring your device meets the technical requirements for the App and maintaining a reliable internet connection for notifications and chat access.

11. Updates and Modifications

We may update these Terms from time to time. Continued use of the App after changes constitutes acceptance of the modified Terms. We will notify users of material changes through the App or email.

12. Emergency Situations

This App is not intended for emergency response. In case of immediate danger, users and victims should contact local emergency services (911 in the US) immediately.

13. Governing Law

These Terms are governed by the laws of the jurisdiction where The Butterfly Button operates. Any disputes will be resolved in the courts of that jurisdiction.